Cherry Song — Refund Policy

1. Overview

Because Cherry Song sells digital licenses to original songs, refunds are handled differently than physical goods. Once a song's audio files and license agreement are downloaded, the transaction is generally considered final — this protects songwriters from a buyer downloading a song and then requesting a refund after use.

That said, we want every purchase to be fair. This policy explains exactly when a refund is available and how to request one.

2. What's Refundable

✅ Eligible for refund

The audio file is corrupted or fails to download
The song delivered does not match the preview/description
A duplicate or accidental purchase of the same song
The songwriter sold an "exclusive" license that was already sold to someone else
Technical failure on Cherry Song's end prevented file delivery

❌ Not eligible for refund

Change of mind after a successful download
Dissatisfaction with creative direction or personal taste
The song was used commercially before requesting a refund
Requests made more than 7 days after purchase
Non-exclusive licenses, once files are downloaded and accessed

3. Important Note on Exclusive Licenses

Exclusive license purchases are especially final, since the song is permanently removed from the marketplace upon sale and cannot be relisted. Refunds for exclusive purchases will only be granted in cases of fraud, duplicate sale, or file delivery failure — not for buyer's remorse.

4. How to Request a Refund

1

Go to your Buyer Dashboard → Receipts & Spending and locate the purchase in question.

2

Click "Report an Issue" next to the transaction, or email cherrysongs57@gmail.com with your order reference number.

3

Describe the issue clearly. Include screenshots or audio samples if the problem relates to file quality or mismatch.

4

Our team reviews your request within 3 business days and may reach out to the songwriter for their side before making a decision.

5. Refund Timeline

Approved refunds are processed back to your original payment method via Paystack within 5–10 business days, depending on your bank's processing time. You will receive an email confirmation once the refund has been issued.

6. Impact on Songwriters

If a refund is approved, the songwriter's payout for that sale is reversed. If the songwriter has already been paid out for the transaction, Cherry Song will deduct the equivalent amount from their next scheduled payout. Songwriters found to have repeatedly caused refundable issues (corrupted files, mismatched descriptions, duplicate exclusive sales) may face account review.

7. Disputed Charges & Chargebacks

⚠️ Please contact us before disputing with your bank

If you believe a charge was made in error, please reach out to us directly first. Filing a chargeback with your bank without first attempting resolution through Cherry Song support may result in a temporary account hold while we investigate.

8. Contact

For all refund requests or questions about this policy:

Email: cherrysongs57@gmail.com
Response time: Within 3 business days